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Privacy Policy

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Milk and Honey Group Pty Ltd
ABN 44 609 768 881
Trading as Moor Property

Last Updated: 27 February 2026

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1. Introduction

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Milk and Honey Group Pty Ltd trading as Moor Property (“Moor Property”, “we”, “us”, “our”) is committed to protecting personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

This Privacy Policy explains how we collect, use, disclose and manage personal information in connection with our real estate services and website.

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2. What Personal Information We Collect

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We collect personal information that is reasonably necessary to provide residential real estate services, including:

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Personal Details

  • Full name

  • Date of birth

  • Identification details where required

 
​Contact Information

  • Telephone number

  • Email address

  • Residential or postal address​

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Property & Transaction Information

  • Property ownership details

  • Appraisal information

  • Inspection attendance records

  • Contract and transaction documentation

  • Buyer qualification information

 
​Compliance Information

  • Identity verification documents where legally required

  • Information required to comply with regulatory obligations

 
Website & Technical Information

  • IP address

  • Device and browser information

  • Website usage data

  • Cookies and analytics information

 

We do not collect sensitive information unless required by law or with your consent.

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3. How We Collect Personal Information

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We collect personal information directly from you when you:

  • Submit an enquiry via our website

  • Request a property appraisal

  • Register for inspections

  • Participate in a property transaction

  • Subscribe to updates or communications

  • Contact us by phone, email or SMS

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We may also collect information via property portals, CRM systems and marketing platforms used in connection with our services.

 

Where reasonable and practicable, we collect information directly from you.

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4. Purpose of Collection

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We collect, use and hold personal information for purposes including:

  • Providing residential property sales services

  • Preparing market appraisals

  • Marketing and promoting property

  • Communicating with buyers and sellers

  • Negotiating and facilitating property transactions

  • Verifying identity where required

  • Complying with legal and regulatory obligations

  • Improving our website and services

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5. Direct Marketing

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We may use personal information to send property alerts, market updates and other real estate communications where:

  • You have provided consent; or

  • It is otherwise permitted under applicable laws.

 

You may opt out of receiving marketing communications at any time by:

  • Using the unsubscribe function in our emails; or

  • Contacting us directly.

 

We will respect your marketing preferences and maintain appropriate suppression records.

 

6. Disclosure of Personal Information

 

In the course of providing our services, we may disclose personal information to:

  • Buyers and sellers involved in a transaction

  • Solicitors and conveyancers

  • Financial institutions and mortgage brokers

  • Marketing suppliers (photographers, signboard providers, digital advertisers)

  • Technology and CRM providers

  • Government bodies, regulators or law enforcement where required by law

 

Some service providers may store information in secure cloud systems located overseas. We take reasonable steps to ensure personal information is handled in accordance with Australian privacy law.

 

We do not sell personal information.

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7. Website Cookies & Analytics

 

Our website may use cookies and analytics tools to improve functionality, understand user behaviour and enhance marketing performance.

 

You may manage cookie preferences through your browser settings.

 

8. Storage & Security

 

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access.

 

Information may be stored in secure cloud-based systems, password-protected devices and secure physical storage where required.

 

We retain personal information only for as long as necessary to fulfil our obligations or as required by law.

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9. Access & Correction

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You may request access to personal information we hold about you and request correction if it is inaccurate or incomplete.

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Requests should be directed to our Privacy Officer using the details below.

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10. Data Breach Notification

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If we become aware of a data breach that is likely to result in serious harm, we will assess the incident in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

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Where required, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC).

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11. Complaints

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If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us.

 

Privacy Officer
Milk and Honey Group Pty Ltd
T/A Moor Property
Email: info@moorproperty.com.au
Postal Address:
PO Box 100
Mount Kuring-Gai NSW 2080

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We will investigate your complaint and respond within a reasonable timeframe.

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If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

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12. Updates to This Policy

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We may update this Privacy Policy from time to time. The current version will be published on our website.

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